Legal
Privacy Policy
How EZY CABS collects, uses and safeguards your personal information.
What we collect
Contact details you provide when booking (name, phone, email), pickup and drop-off addresses, and payment method when relevant. We store trip metadata to help with lost property reports and customer support.
How we use it
Solely to deliver and improve our service — dispatching your ride, sending booking confirmations, processing payments, handling enquiries, and improving operations. We do not sell your data to third parties.
Sharing
We share minimum necessary information with drivers (name and pickup address), with payment processors (transaction amount), and with regulators when legally required (ACT Access Canberra, NSW Point to Point).
Retention
Trip and booking records are retained for seven years per ATO requirements. Account and marketing contact data is retained until you request deletion.
Your rights
You can request a copy of your data, correct inaccurate records, or request deletion by emailing privacy@ezycabs.com.au. We respond within 30 days.
Last updated: April 2026. For questions, email info@ezycabs.com.au.